MimosaHostilis7OH offers 14-day change-of-mind returns for unopened products and covers return shipping for damaged, defective, or incorrect items. Confirm those terms and replace the contact details before publishing. The store’s jurisdiction and shipping destinations haven’t been confirmed. For example, eligible EU online purchases generally carry a 14-day withdrawal right, and faulty goods have separate legal protections. Your Europe
Refund & Return Policy
If something is wrong with your order from MimosaHostilis7OH, or you would like to return an unopened item, email [customer support email]. Include your order number, the item name, and a brief description of your request.
If you change your mind
You may request a return within 14 calendar days after delivery. Under our voluntary return policy, the product must be unused, in its original packaging, and have any original product seal intact. You may open the outer shipping box to inspect your order.
For a change-of-mind return, you are responsible for return shipping. We refund the price paid for the returned item, including any applicable tax. We also refund the original delivery charge where required by law.
If an item arrives damaged, defective, or incorrect
Contact us as soon as you reasonably can. Tell us what you ordered, what arrived, and which items were affected. If possible, include a photo of the item, its label, and any visible damage to the parcel. If an item is leaking or its seal arrived broken, leave it unused and ask us how to handle it before sending it back.
We will review the issue and arrange a replacement or refund as appropriate. If the item needs to be returned because it was damaged, defective, or sent in error, we will provide a prepaid label or arrange to cover reasonable return postage. The unopened-item condition for change-of-mind returns does not apply to these claims.
How to send a return
- Email [customer support email] with your order number and the item you wish to return.
- We will provide the correct return address and any packing instructions. The sender address on your parcel may belong to a fulfillment provider.
- Pack the item securely and include your order number inside the parcel. Keep your postage receipt and tracking number, if available, until the return is resolved.
When you will receive your refund
We will email you when we receive and review your return. For an eligible return, we will issue the refund to your original payment method within five business days after review, or sooner if required by law. Your bank or payment provider may take additional time to display the credit.
For a partial return, the refund is based on the amount actually paid for the returned item after discounts. If the original payment method cannot receive a refund, we will contact you to agree on an alternative.
Missing items, missing parcels, and cancellations
If an item is missing from a delivered order, tell us which item and quantity you received so we can check the packing record. If tracking shows delivery but you have not received the parcel, contact us with your order number so we can investigate with the carrier.
To cancel an order, contact us promptly. If it has not shipped, we will cancel it and refund any payment received. If it has already shipped, we will explain the return options available to you.
Your legal rights
This policy supplements your rights under applicable consumer law. Where the law gives you a longer period, a right to withdraw, a different remedy, or a different refund deadline, those protections apply. The 14-day period above applies to our voluntary change-of-mind returns and does not limit your right to report a defect.
Returns contact — sale@mimosahostilis7oh.com